We want our customers to be completely satisfied with their purchases from Keraiz UK Store. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee from the date of purchase.
ReturnsTo be eligible for a refund, the product must be in its original condition and packaging. Any product that has been used, damaged or altered in any way will not be accepted for a refund. Shipping costs for returns will be the responsibility of the customer, except in cases where the product was defective or damaged upon receipt.
To initiate a refund, visit (https://shopify.com/73096429856/account) or please contact our customer service team at info@keraiz.co.uk. and provide your order details and reason for the return. The goods must be returned within 30 days of original purchase. Once we receive and inspect the returned product, we will issue a refund to the original method of payment within 7-10 business days.
Please note that returns will need to be sent to the following address: Unit 4, Vale Industrial Park, Manchester, M8 0GF, UK
You can always contact us for any return question at info@keraiz.co.uk.
Please note that some products may be subject to additional manufacturer warranties or guarantees. In such cases, Keraiz UK Store will provide customers with the necessary information and support to claim such warranties or guarantees.
We reserve the right to refuse any refund request that does not comply with our refund policy. This policy is in addition to your statutory rights as a consumer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Thank you for shopping with Keraiz UK Store.
At Keraiz UK, we understand the importance of timely and efficient shipping for our customers. We strive to ensure that all orders are processed and shipped in a timely manner so that you can receive your products as quickly as possible. Our shipping policy is as follows:
Processing Time:
We aim to process and dispatch all orders within 4-5 business days of receiving the order. Please note that this processing time may vary depending on the availability of the products and the volume of orders we receive. Once your order has been processed and shipped, you will receive an email notification with tracking information.
Shipping Methods:
We offer two shipping options for our customers: Standard Shipping and Express Shipping.
Standard Shipping:
For orders below £50, (Except our Bulky Products weighing over 20Kgs) we charge a flat rate of £3.99 for standard shipping. Orders above £50 (Except our Bulky Products weighing over 20Kgs) qualify for free standard shipping. Standard shipping typically takes 2-5 business days to arrive depending on your location.
Express Shipping:
We also offer an express shipping option for those who require their products to be delivered quickly. Express shipping costs £9.99, and your order will be delivered on the next business day. Please note that this option is only available for orders placed before 12 pm GMT Monday to Friday.
Bulk Products Shipping:
Any product weighing over 20Kgs falls under our Bulky Products category for which there is a flat shipping charge of £5.99
Shipping Restrictions:
We currently only ship within the UK. We are unable to ship to PO Box addresses, as we require a physical address for all deliveries.
Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number that you can use to track the progress of your delivery.
Delivery Issues:
If you experience any issues with the delivery of your order, please contact our customer service team immediately. We will work with our shipping partners to resolve any issues as quickly as possible.
Please note that the shipping times and charges outlined in this policy are subject to change without notice. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.